Shipping policy

Shipping Policy

Last updated: December 17, 2025

Thank you for shopping with Stephen Allen Music. This Shipping Policy is designed to meet Shopify Trust Badge standards and Google Merchant Center requirements, clearly explaining how digital and physical products are delivered.

Digital Products (Instant Downloads)

We sell digital products including, but not limited to, digital music files, sample packs, templates, and other downloadable content.

  • Delivery Method: Electronic delivery only (no physical shipment)

  • Delivery Time: Immediate access after successful payment confirmation

  • Access: Download links are provided on the order confirmation page and sent to the email address used at checkout

Because digital products are delivered instantly and cannot be returned, all digital sales are final and non-refundable once accessed or downloaded, in accordance with Shopify and Google Merchant policies.

If you experience any issues accessing your digital order, please contact:

StephenAllen@stephenallenmusic.com

Physical Products (Print-on-Demand Merchandise)

All physical merchandise is produced and fulfilled by our print-on-demand partner, Printful, and shipped directly to the customer.

Order Processing Time

  • Processing time: 2–5 business days (production and fulfillment)

  • Orders are processed after payment is successfully completed

Shipping Time Estimates

Shipping times begin after fulfillment and vary by destination:

  • United States: 3–7 business days

  • International: 7–21 business days

These are estimated delivery times and are not guaranteed. Shipping delays may occur due to carrier issues, customs clearance, or peak shipping periods.

Shipping Rates & Fees

  • Shipping costs are calculated at checkout based on destination, order size, and shipping method

  • Prices are displayed before payment is completed, in compliance with Google Merchant transparency requirements

  • Customers are responsible for any applicable customs duties, taxes, or import fees for international orders

Order Tracking

  • Tracking information is provided via email once your physical order ships

  • Tracking may take 24–48 hours to update after shipment

Incorrect Addresses & Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Orders shipped to incorrect or incomplete addresses may be returned or lost

  • Reshipping costs may apply if an order must be resent due to address errors

Damaged, Lost, or Missing Items

If your physical order arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos of the item and packaging

We will coordinate with Printful to review and resolve eligible claims in accordance with their fulfillment policies.

Contact Information

For any shipping-related questions, order issues, or delivery concerns, please contact:

Email: StephenAllen@stephenallenmusic.com

By placing an order on our website, you acknowledge and agree to this Shipping Policy.